The quality and standard of what a person can offer at work directly depends on the choices they see and perceive in their lives.
If a person perceives that “I have no choices in life”, they cannot be expected to show initiative, responsibility or creativity and offer new added value to the customer.
📍 If, because of one’s background, the inner world is only active for survival, there is no room for quality, beauty, etc., to reach the next levels in the human hierarchy of needs.
📍 If a person feels and has learned in life that they just have to “get things done”, then there is no standard that they really want to develop.
📍 If a person has not seen a different standard and the positive effects of it, he will not know how to want anything else, let alone behave in any other way or think he has the right to behave differently at all.
💭 The quality of work is not always about motivation or skills. It’s whether people feel they have the freedom to choose – to think, to create, to react differently.
The role of the leader is not only to guide, but to help the individual to rediscover his or her choices, to re-create a sense of the right to choose, to allow him or her to think, create and react FOR THEMSELVES, perhaps for the first time in their lives, after leaving the family and school system to enter the work system.
As the inner space opens up, so does the level of what he wants to experience in his own life and what he wants to offer others.
Quality at work does not come from imposed requirements. It comes from within – from the perception that I have the freedom to act differently. I have the freedom to CHOOSE.
We also talked about With Reelika Jeferjevin the 147th episode of our podcast “Leadership without a leader”. If you want to think further, listen to the episode.
